Refund and Return Policy

1. Our Return Policy

At Lindsford, your satisfaction matters to us. We want you to feel confident when choosing hats that complement your personal style. If your purchase does not meet your expectations, we are here to help you understand your return and refund options.

We accept eligible return requests within 30 calendar days of delivery. To qualify for a return, items must be unworn, unused, clean, and in their original condition, with original tags and packaging included where applicable.

Please contact our customer service team before returning any item. We will provide instructions to help you complete the return process.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request is submitted within 30 calendar days of delivery.

• The item has not been worn, washed, used, or altered.

• The item is clean and free from damage caused after delivery.

• Original tags and packaging are included where applicable.

• Proof of purchase, such as your order number or order confirmation email, is provided.

Items marked as final sale at the time of purchase are generally not eligible for return or refund unless otherwise stated or required by applicable law.

We reserve the right to review returned items before approving a refund. Nothing in this policy limits any mandatory consumer rights you may have under applicable law.

3. How to Request a Return

To begin a return, please follow these steps:

Step 1: Contact Us

Email our customer service team at service@lindsford.com with the subject line “Return Request” and include your order number.

Step 2: Provide the Details

Please tell us which item you would like to return and briefly explain the reason for your request. If your item arrived damaged, defective, or incorrect, please include clear photographs showing the issue.

Step 3: Wait for Return Instructions

Our customer service team will review your request and provide the applicable return instructions, including where to send the item.

Step 4: Prepare Your Package

Pack the item securely and include the relevant original packaging and tags where applicable. Please follow the return instructions provided by our team.

Step 5: Send Your Return

Ship the package according to the instructions provided. We recommend using a shipping service with tracking so you can monitor the return shipment.

Please do not send items to an address that has not been confirmed by our customer service team.

4. Return Shipping Costs

For returns requested because you changed your mind, selected the wrong style, or no longer need the item, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, or different from what you ordered, please contact us at service@lindsford.com. After reviewing the issue, we will provide an appropriate resolution and cover reasonable return shipping costs where applicable.

Original shipping fees are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law. If a return is necessary because of an error on our part, we will handle the applicable shipping costs in accordance with the circumstances and applicable law.

5. Damaged, Defective, or Incorrect Items

We take care to process orders accurately, and we are sorry if something goes wrong with your purchase.

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible after delivery at service@lindsford.com.

To help us resolve the issue, please provide:

• Your order number.

• A brief description of the problem.

• Clear photographs of the item and any visible damage, where applicable.

After reviewing the information, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or another suitable arrangement, subject to applicable law.

You will not be charged return shipping costs for a confirmed fulfillment error or qualifying damaged or defective item where those costs are our responsibility.

6. Refund Processing

Once we receive your returned item, we will inspect it and determine whether it meets the applicable return conditions.

We will notify you by email of the outcome of the review. If your refund is approved, we will initiate the refund to your original payment method within 5–10 business days after the returned item has been received and inspected.

After we initiate the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment service provider.

If you have not received your refund after the applicable processing period, please first check your payment account and contact your payment provider if necessary. You may also reach out to us at service@lindsford.com for assistance.

We do not charge a restocking fee for approved returns under this policy.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@lindsford.com and include your order number.

We will make reasonable efforts to cancel your order if it has not yet entered processing or shipping. However, we cannot guarantee cancellation once an order has been processed or dispatched.

If your order has already been shipped, you may request a return in accordance with this policy, subject to applicable law.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our policies and applicable law.

8. Exchanges

If you would like a different style or would prefer another hat, please contact our customer service team at service@lindsford.com.

Exchanges are subject to product availability. Depending on the circumstances, we may ask you to return the original item and place a new order for your preferred product.

If the original item was damaged, defective, or incorrect, please explain the issue so we can determine the most appropriate resolution.

9. Late or Missing Refunds

If your refund has not appeared in your account after we have confirmed that it was issued, please take the following steps:

First, check your original payment account and transaction history.

Next, contact your bank, card issuer, or payment service provider, as some transactions require additional processing time.

If you have completed these steps and still cannot locate your refund, please contact us at service@lindsford.com with your order number and relevant refund information. We will do our best to help you investigate the matter.

10. Policy Updates

Lindsford reserves the right to update this Refund and Return Policy when necessary to reflect changes in our business practices or applicable legal requirements.

Any revised policy will be published on this page. Changes will not unlawfully affect rights or remedies that customers have already acquired.

We encourage you to review this page before making a purchase so that you understand the applicable return and refund conditions.

11. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact our customer service team.

Lindsford Customer Service

Email: service@lindsford.com

We appreciate your trust in Lindsford and are committed to making your shopping experience as smooth and enjoyable as possible.