Shipping & Handling

1. Order Processing

At Lindsford, we work hard to prepare your order carefully and get it ready for shipment as soon as possible.

Orders are generally processed within 1–3 business days after payment has been confirmed. Business days exclude weekends and public holidays.

During promotional events, peak shopping periods, or other unusually busy times, order processing may take longer than expected. We appreciate your patience and will do our best to minimize delays.

Please make sure your shipping address and contact information are accurate before completing your purchase.

2. Shipping Methods and Estimated Delivery Times

We aim to provide a reliable delivery experience so you can enjoy your new Lindsford hats as soon as possible.

Our suggested standard delivery estimates are as follows:

United States: Approximately 5–10 business days after dispatch.
International Orders: Approximately 7–15 business days after dispatch.

These estimates do not include order processing time and are provided for reference only. Actual delivery times may vary depending on your destination, the shipping service selected, customs procedures, weather conditions, and other factors beyond our control.

Certain remote destinations may require additional delivery time. If a shipment experiences an unexpected delay, please check your tracking information or contact our customer service team for assistance.

3. Shipping Fees

Available shipping methods and applicable shipping fees will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on your delivery address, the shipping method selected, the number of items ordered, and any applicable promotions.

Please review the shipping details at checkout to confirm the applicable charges for your order.

4. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email with the details of your purchase.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available. You can use the tracking link or tracking number provided to follow your package as it makes its way to you.

Please allow some time for tracking information to become available after dispatch, as the shipping carrier may need time to scan the package and update its system.

For more information, please visit our Track Your Order page.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your name, street address, apartment or unit number, city, state or region, postal code, and contact details before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible at service@lindsford.com and include your order number.

We will make reasonable efforts to assist with address corrections before the order is dispatched. However, changes cannot be guaranteed once an order has entered processing or has been shipped.

Lindsford cannot guarantee successful delivery when incorrect or incomplete address information has been provided.

6. International Shipping and Customs Duties

For orders shipped outside the country or region of fulfillment, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country's regulations.

Unless expressly stated otherwise at checkout, these charges are not included in the product prices or shipping fees and are the responsibility of the customer where applicable.

Customs authorities may inspect or hold shipments for processing, which can affect delivery times. Such procedures are determined by the relevant authorities and are outside our direct control.

We recommend checking your local customs requirements before placing an international order.

7. Shipping Delays and Unexpected Circumstances

Although we strive to deliver orders within the estimated time frames, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather or natural disasters.
Customs inspections and import procedures.
Shipping carrier disruptions or transportation delays.
Public holidays and peak shipping periods.
Incorrect or incomplete delivery information.

If your package is delayed, please review the latest tracking updates first. If the tracking information has not changed for an extended period or the estimated delivery window has passed, contact us at service@lindsford.com with your order number.

We will do our best to help you review the available shipping information and determine the appropriate next steps.

8. Lost, Damaged, or Missing Packages

If your package appears to be lost, arrives with visible damage, or is marked as delivered but cannot be located, please contact our customer service team at service@lindsford.com.

Include your order number and a description of the issue. If the package or its contents are damaged, please provide clear photographs where possible.

We will review the available information and work with the relevant shipping provider when appropriate to help investigate the situation.

If a delivery issue is confirmed, we will consider an appropriate resolution in accordance with the circumstances and applicable law.

9. Multiple Shipments

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, the packages may arrive at different times and may have separate tracking numbers. Please refer to the shipping confirmation emails for the relevant tracking details.

If you believe an item is missing from your order, please contact us so we can help you check its shipping status.

10. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or a delivery issue, our customer service team is here to help.

Lindsford Customer Service

Email: service@lindsford.com

When contacting us, please include your order number and a brief description of your concern so we can assist you more efficiently.

Thank you for choosing Lindsford. We appreciate your trust and look forward to making your shopping experience smooth and enjoyable, from placing your order to receiving your favorite hat.